Terms & conditions
Introduction and General Information
Welcome to the Mesamigos AI Platform. These Terms and Conditions ("Terms") and Privacy Policy govern your use of our software-as-a-service (SaaS) platform. Mesamigos Ltd is a company registered in the United Kingdom, with its principal place of business in London. By accessing or using our platform, you agree to be bound by these Terms. If you disagree with any part of the Terms, you may not access the service.
1. Data Privacy and Security
1.1. We respect your privacy and use WithCabin as a basic tracking system https://withcabin.com/privacy/toneofvoiceai.com.
1.2. Contact Form Information: Any information you provide through our contact form is used exclusively for the purpose of responding to your inquiry. We do not share this information with third parties or use it for marketing purposes.
1.3. Dedicated Infrastructure: Each instance of our platform is deployed on a dedicated Digital Ocean Droplet, ensuring isolation and enhanced security for your data.
1.4. Conversation Privacy: We do not read, monitor, or access your chat conversations. Your interactions with the AI are private and confidential.
2. User Responsibilities
2.1. AI Usage and Costs: Users are solely responsible for their AI usage and associated costs. You will be using your own API keys, and any charges incurred are directly between you and your chosen AI provider.
2.2. SSO Setup and Maintenance: We offer Single Sign-On (SSO) integration with Google and Microsoft environments. Users are responsible for the initial setup and ongoing maintenance of their SSO connection.
3. Liability and Disclaimers
3.1. AI Output: Mesamigos is not responsible for the content, accuracy, or appropriateness of any AI-generated output. Users should exercise discretion and judgment when using AI-generated content.
3.2. Data Loss: While we implement daily backups, Mesamigos is not liable for any data loss. Users are encouraged to maintain their own backups of critical information.
3.3. Platform Use: We are not responsible for any claims, damages, or other liabilities arising from the use or misuse of our platform or AI instructions. Users agree to use the platform at their own risk.
4. Subscription and Payment Terms
4.1. Advance Payment: The monthly subscription fee is due in advance of each billing cycle.
4.2. Non-Payment: Failure to pay may result in immediate suspension of access to the platform.
4.3. Cancellation and Refunds: We reserve the right to cancel subscriptions in cases of platform abuse or violation of these Terms, without providing a refund. If you choose to stop using the platform, neither monthly payments nor the initial installation fee are refundable.
5. Service Availability and Performance
5.1. Uptime Commitment: We strive to maintain a platform uptime of at least 95%. However, we do not provide refunds or credits for any downtime experienced.
5.2. Bug Reporting: Users can submit bug reports, and we will address them in a timely manner. However, the presence of bugs does not constitute grounds for suspending payments or terminating the subscription.
5. Service Availability and Performance
5.1. Uptime Commitment: We strive to maintain a platform uptime of at least 95%. However, we do not provide refunds or credits for any downtime experienced.
5.2. Bug Reporting: Users can submit bug reports, and we will address them in a timely manner. However, the presence of bugs does not constitute grounds for suspending payments or terminating the subscription.
6. Platform location
Server Location Choice: At the commencement of service, users can select their preferred server location (US, EU, or other available Digital Ocean locations). This choice is subject to the availability of droplets in the correct configuration at the chosen location.
7. Modifications to Service and Terms
7.1. Service Changes: We reserve the right to modify, suspend, or discontinue any part of our service at any time without prior notice.
7.2. Terms Updates: These Terms may be updated periodically. We will notify users of any significant changes. Continued use of the service after such changes constitutes acceptance of the new Terms.
8. Termination
We may terminate or suspend access to our service immediately, without prior notice or liability, for any reason whatsoever, including, without limitation, if you breach the Terms.
9. Governing Law
These Terms shall be governed and construed in accordance with the laws of the United Kingdom, without regard to its conflict of law provisions.
10. Contact Information
If you have any questions about these Terms, please contact us at: hello@mesamigos.com
By using the Mesamigos AI Platform, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions and Privacy Policy.
(v1.0 - September 2024)
11. Miscellaneous
11.1. Entire Agreement: These Terms constitute the entire agreement between you and Mesamigos Ltd regarding the use of the Mesamigos AI Platform, superseding any prior agreements. 11.2. Severability: If any provision of these Terms is found to be unenforceable or invalid, that provision will be limited or eliminated to the minimum extent necessary so that the Terms will otherwise remain in full force and effect and enforceable. 11.3. No Waiver: The failure of Mesamigos Ltd to enforce any right or provision of these Terms will not be considered a waiver of those rights. If any provision of these Terms is held to be invalid or unenforceable by a court, the remaining provisions of these Terms will remain in effect. 11.4. Assignment: You may not assign or transfer these Terms, by operation of law or otherwise, without Mesamigos Ltd's prior written consent. Any attempt by you to assign or transfer these Terms without such consent will be null and of no effect. Mesamigos Ltd may freely assign or transfer these Terms without restriction. 11.5. Force Majeure: Mesamigos Ltd shall not be liable for any delay or failure to perform resulting from causes outside its reasonable control, including, but not limited to, acts of God, war, terrorism, riots, embargoes, acts of civil or military authorities, fire, floods, accidents, strikes or shortages of transportation facilities, fuel, energy, labor or materials. 11.6. No Agency: No agency, partnership, joint venture, or employment is created as a result of these Terms, and you do not have any authority of any kind to bind Mesamigos Ltd in any respect whatsoever. 11.7. Notices: Any notices or other communications permitted or required hereunder, including those regarding modifications to these Terms, will be in writing and given by Mesamigos Ltd via email or posted on the website. 11.8. Headings: The section and paragraph headings in these Terms are for convenience only and shall not affect their interpretation.
